1. How to request account deletion
Request deletion through the in-app account/settings flow where available, or email info@merogold.com with the subject “MeroGold Account Deletion Request”. Include your registered phone number and MeroGold ID.
2. Identity verification
MeroGold will verify control of the registered account and may request additional identity confirmation.
3. Before closure
Pending deposits, withdrawals, orders, disputes, deliveries, locked products, negative balances or legal/security holds must be resolved.
4. Data deleted or deactivated
After approval, login access and active profile use will be disabled. Data not required for lawful business, security or recordkeeping will be deleted or anonymized within a reasonable period.
5. Data that may be retained
MeroGold may retain KYC, transaction, ledger, accounting, audit, fraud, complaint, tax and legal records as required or reasonably necessary under applicable law.
6. Effect of deletion
Deletion is generally irreversible. Download statements or receipts before closure. A future application may require new registration and KYC.
7. Questions and status
Questions about a pending request may be sent to info@merogold.com.
Contact MeroGold
MeroGold Holdings Pvt. Ltd.
Kathmandu, Nepal
Website: merogold.com
Email: info@merogold.com
Phone: +977 9842221888