1. Eligibility and availability
Physical redemption or delivery is available only for supported products, weights, locations and verified accounts.
2. Charges and conversion
The order summary will show metal debited, product premium, taxes, packaging, insurance and delivery charges where applicable.
3. Verification before release
MeroGold may require OTP confirmation, identity recheck, signature, original ID or address confirmation.
4. Processing and timelines
Timelines are estimates and depend on inventory, packaging, compliance checks, courier coverage, holidays, weather and security.
5. Receiving the package
Check recipient name, package seal and visible condition. Record an unboxing video for high-value orders where practical.
6. Damage, shortage or wrong item
Report problems immediately with photos/video, package label, seal, invoice and delivery details. Preserve all packaging.
7. Branch or secure collection
Where offered, only the verified customer or formally authorized person may collect after identity checks.
8. Returns and cancellation
Customized, allocated, sealed or dispatched products may not be returnable for change of mind. Verified defects or shortages are handled under the Refund Policy.
Contact MeroGold
MeroGold Holdings Pvt. Ltd.
Kathmandu, Nepal
Website: merogold.com
Email: info@merogold.com
Phone: +977 9842221888